Privacy Policy for “Bee Master”

Last updated: June 2025

Thank you for playing Bee Master (“we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information in connection with your use of Bee Master (the “Game”). By downloading, installing, or playing the Game, you agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

• Account & Authentication Data
  If you choose to sign in (e.g., via Google Play Games, Facebook Login, or email), we collect your unique user ID and any profile details you authorize (e.g., username, email address). We do not store your password (that is handled by the authentication provider).
• In-App Purchases
  When you make in-app purchases (e.g., premium upgrades, cosmetic skins), we do not store your full payment details. Instead, we receive only a confirmation of purchase (e.g., order ID, transaction amount, purchase date) from the platform (Google Play Store or App Store).

1.2 Device & Usage Information

• Device Identifiers
  We collect a unique device identifier (for example, an Android Advertising ID or Apple IDFA) to identify your device for analytics, advertising, and fraud prevention.
• System & Performance Data
  We automatically gather technical data such as device model, operating system version, resolution, device language, and performance metrics (e.g., app crashes, loading times) to help us maintain and optimize the Game.
• Game Usage Data
  We track how you use the Game (e.g., which level you play, your in-game actions, session length, virtual currency balance, and in-game events). This helps us improve features, balance gameplay, and personalize your experience.

1.3 Analytics & Advertising Data

• In-Game Analytics
  We use third-party analytics services (e.g., Unity Analytics, Firebase Analytics) to collect aggregated, anonymized usage data (e.g., daily active users, retention rates, level completion rates).
• Advertising Identifiers & Data
  To serve relevant ads, we may share your device advertising ID with our ad networks (e.g., Unity Ads, AdMob). We do not share personally identifiable information (name or email) with advertisers.

1.4 Optional Information

• Voluntary Feedback
  If you contact our support or submit feedback (e.g., bug reports, suggestions), you may provide additional information (e.g., email address, screenshots). We use this data solely to respond to and resolve your inquiries.

2. How We Use Your Information

• Operate & Maintain the Game
  We use your device and usage information to keep the Game running smoothly, fix bugs, and optimize performance.
• Personalize Your Experience
  We personalize in-game messages, content recommendations, and promotional offers based on your level, playing habits, and in-app purchase history.
• Analytics & Improvement
  We analyze aggregated usage data to understand how players engage with the Game, to identify areas for improvement, and to test new features (A/B tests).
• Advertising & Monetization
  We use anonymized analytics data and your advertising identifier to serve you relevant (non-personalized or personalized) ads. You can reset or limit your device’s advertising ID at any time through your device settings.
• Customer Support
  If you reach out for assistance, we use the information you provide (e.g., email, bug details) to respond to and resolve your request.

3. Legal Bases for Processing (Where Applicable)

Depending on your location and applicable law, we rely on one or more of the following legal bases to process your data:

• Consent: When you agree to this policy (e.g., by installing/playing the Game), you consent to the collection and use of your information as described.
• Legitimate Interests: We have a legitimate interest in improving the Game, maintaining security, and delivering personalized experiences.
• Contract Performance: Processing is necessary to fulfill our obligations to you (e.g., processing your in-app purchases).
• Legal Compliance: We may process your data to comply with applicable laws and regulations.

4. Data Sharing & Third-Party Services

We may share or transfer your information to the following categories of third parties:

1. Game Platform Providers
   Google Play Services to verify in-app purchases, handle authentication, and manage user licenses.
2. Analytics Providers
   Services such as Unity Analytics, Firebase Analytics, or Google Analytics for Firebase help us understand user behavior and track performance metrics.
3. Advertising Partners
   Ad networks (e.g., Unity Ads, AdMob, AppLovin, Facebook Audience Network) may receive device advertising identifiers to serve ads. These partners may collect and use data consistent with their own privacy policies.
4. Cloud & Backend Services
   We use services like Unity Cloud Save or Firebase Realtime Database to store your game progress (e.g., leaderboard scores, cloud-saved data). Depending on your configuration, these services may hold data such as user ID, in-game currency balances, skins owned, and player settings.
5. Payment Processors
   For processing in-app purchases, we rely on the platform’s billing system (Google Play Billing). We receive only purchase confirmations, not your raw payment card details.
6. Support & Customer Service
   If you contact us via email or in-app support, we share your support request data internally with our customer service team to address and resolve the issue.

All third parties listed above may store, process, and transmit data according to their own privacy policies. We encourage you to review their policies if you wish to know more about how they handle data.

5. Data Retention & Security

Data Retention

• Game Progress & Settings: We retain your cloud-save data (e.g., progress, skins, leaderboard scores) as long as your account is active or until you request deletion.
• Analytics & Crash Reports: Anonymized analytics data is retained for internal analysis; crash logs and performance metrics are stored for up to 24 months to help us diagnose and fix issues.
• Support Requests: We keep support ticket data for up to 12 months after resolution.

Data Security

We implement commercially reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. For example:

• Data is transmitted over secure (HTTPS/TLS) channels.
• User credentials are handled by trusted authentication providers; we do not store raw passwords.
• Cloud-save services (Unity Cloud Save, Firebase) enforce encryption at rest and in transit.
• Access to our back-end systems is restricted by role-based controls and multi-factor authentication for administrators.

Despite these measures, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

6. Children’s Privacy

Bee Master is not intended for children under the age of 13. We do not knowingly collect personal information from anyone under 13 without parental consent. If you are under 13, please do not attempt to register for the Game or send us any personal information.

• If we learn that we have collected personal data from a child under 13 without valid parental consent, we will promptly delete it from our system.
• Parents or guardians who believe that their child under 13 has provided us with personal information may contact us to request deletion at any time (see Section 9).

7. Your Rights & Choices

Depending on where you live, you may have certain rights regarding your personal data:

• Access & Correction: You can request a copy of the personal data we hold about you and correct any inaccuracies.
• Deletion (“Right to be Forgotten”): You can request that we delete your personal data from our records, subject to legal obligations and legitimate interests (e.g., maintaining purchase history for tax or legal reasons).
• Data Portability: Where applicable, you may request your personal data in a portable format (e.g., a CSV of your account info and cloud-save stats).
• Restrict or Object to Processing: You can ask us to restrict or stop processing your data, subject to certain exemptions (e.g., we must keep minimal data to enforce our Terms of Service or comply with the law).
• Opt-out of Marketing: If we contact you (e.g., via email) for promotions or updates, you can opt out by following the unsubscribe link or emailing us directly.

To exercise any of these rights, or if you have questions about your personal data, please contact us as described in Section 9. We will respond within the timeframe required by applicable law (typically 30 days).

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time (for example, if we add new features, change third-party services, or modify legal requirements). If we make material changes, we will:

1. Post the updated Privacy Policy with a new “Last updated” date at the top.
2. If the changes are significant, we may provide a more prominent notice within the Game or via email (if you have opted in to receive communication).

Your continued use of the Game after the posted “Last updated” date constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

• Support: https://www.togglegame.com/games/beemaster/support/
• Address: Toggle Game Studios, Wien, Austria

Please allow up to 30 days for us to respond to your request. For support related to in-app purchases, technical issues, or general feedback, you can also reach out via the in-app “Support” button, and our customer service team will assist you.

Thank you for entrusting Bee Master with your data. We appreciate your support and hope you enjoy building and racing your bees!